Terms and Conditions for the 'Love Letters Mailbox Station'

By placing an order with Oh My! Design Studio, you agree to the following Terms and Conditions. Please read carefully before proceeding.

Booking & Payment

• Full payment is required to secure your booking.
• A $100 refundable security bond is required and will be returned once all items are received in original condition.
• Your booking is only confirmed once payment has been received.

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Booking Timeframes

To ensure we can prepare your order:

• The Edit (no postcards): Minimum 4 weeks’ notice
• Signature Story (with postcards): Minimum 6 weeks’ notice

We reserve the right to decline bookings that do not meet these timeframes.

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Shipping & Delivery

• Shipping and return are included Australia-wide.
• Orders are dispatched in time for your event — exact timing is managed by us.
• While we work with reliable couriers, we are not responsible for delays once your order has been dispatched.

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Returns

• All items must be returned using the original packaging provided.
• A prepaid return label will be included with your order.
• Items must be returned within 3 days after your event.

If your local post office is closed, please return on the next available business day.

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Late Returns

• Late returns may incur a fee of $100 per day until the items are returned.

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Damage, Loss & Cleaning

• You are responsible for the items during your hire period.
• Any damage beyond normal wear and tear may result in repair or replacement charges.
• If an item is lost or damaged beyond repair, the full replacement cost may be charged.
• Items must be returned in clean condition. A cleaning fee of $50 may apply if required.

The $100 bond may be used toward any applicable fees.

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Personalisation

• Personalised vinyl initials are applied for your event and removed upon return. Please do not attempt to remove the vinyl yourself.
• Personalised postcards are custom-made and non-refundable once design has commenced.

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Cancellations

• 31+ days before event → Full refund
• 30–15 days before event → 50% refund
• 14 days or less → No refund

Orders including personalised elements may not be eligible for refunds once production has begun.

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Condition of Items

• Our pieces are used across multiple events and may show minor signs of wear.
• All items are checked before dispatch to ensure they arrive in excellent condition.

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Issues Upon Delivery

• Any issues must be reported within 12 hours of delivery.
• If a problem is confirmed, we will work to resolve it before your event.
• If a replacement cannot be provided, a refund or credit will be offered.

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Limit of Liability

• Our liability is limited to the total amount paid for your booking.
• We are not responsible for indirect or consequential losses.

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Use of Content

• By booking with us, you agree that images of the setup may be used for marketing purposes unless requested otherwise.