Shipping policy

1. How long your order takes

Everything we sell is made to order, so your order needs time to be designed and made before it ships. Please check these timeframes against your event date before ordering.

• Ready-to-order toppers (including Monogram and Married Name designs). About 1 week to make, plus shipping time. Allow at least 2 weeks before your event.
• Fully personalised and bulk toppers. About 2 weeks to design and make, plus shipping time. Allow at least 3 weeks before your event.
• Custom items (camera wraps, matchboxes, newspapers, drink tags and welcome signs). About 3 weeks to design and make, plus shipping time. Allow at least 4 weeks before your event.
• Custom napkins. About 4 weeks to design and make, plus shipping time. Allow at least 5 weeks before your event.
• Mailbox Station hire. Book at least 4 weeks before your event, or 6 weeks if you are adding personalised postcards.

Business days are Monday to Friday and exclude weekends and public holidays. Timeframes may be longer during sales and peak periods (see Section 7).

2. Priority Express

Need it sooner? Priority Express costs $75: $60 for priority design and production, and $15 for Express Post shipping.

It moves your order to the front of our queue, so we design and make it in the shorter timeframe shown on the product page. It speeds up our part of the process only. Shipping is carried out by Australia Post, and we cannot guarantee a delivery date once your parcel is with them.

Priority Express is available on edible toppers only. It is not offered on custom items (camera wraps, napkins, matchboxes, newspapers, drink tags and welcome signs).

Priority Express may not be available during our busiest season, from November to January.

3. Shipping methods and costs

We ship from Adelaide to addresses within Australia only, using tracked Australia Post services.

• Standard Post. 2–10 business days, depending on your location.
• Express Post. 2–5 business days, depending on your location.
• Cost. Shipping is calculated at checkout. Orders over $100 ship free.
• Mailbox Station hire. Express shipping to you and return shipping are included in the hire price.

These shipping times start once your order has been made and sent. They are in addition to the timeframes in Section 1.

A tracking number is emailed to the address you gave at checkout as soon as your order is sent. Please check your junk or spam folder if you cannot find it.

4. Delivery timeframes

Delivery timeframes are estimates from Australia Post and vary by location. We cannot guarantee a delivery date once your parcel has been sent.

A parcel arriving later than Australia Post’s estimate is outside our control and is not grounds for a refund or cancellation. Please order early and allow extra time before your event, especially for regional and remote addresses.

5. Lost, damaged or returned parcels

• Not arrived. If your order has not arrived, or tracking shows it as delivered but you cannot find it, email us. We will investigate with Australia Post.
• Damaged in transit. Email us photos of the product, the packaging and the shipping label.
• Returned to us. If a parcel comes back because the address you gave was wrong or incomplete, or because it was not collected, a re-delivery fee applies. Edible items that come back in unusable condition will need to be re-ordered.

Claims for lost or damaged parcels are handled under our Refunds, Returns & Cancellations Policy.

6. Address changes and combined orders

Address changes. Please check your shipping address carefully at checkout. If you need to change it, email us as soon as possible. We can only change an address before your order has been sent.

Orders with more than one product. Your whole order ships together once every item is ready, so it follows the longest timeframe in your cart. If you need some items sooner, please place separate orders.

Pick-up. We do not have a shop or showroom, and local pick-up is not available.

7. Holiday season and peak periods

During busy periods such as Christmas and New Year we publish order cut-off dates on our website. Orders placed after a cut-off date may not arrive in time for your event. Each product page also shows the date your order will leave our studio if you order today.

8. Receipts

A digital receipt is emailed to you automatically. If you need a printed copy included with your order, email sales@ohmydesignstudio.com.au before your order is sent.

9. International orders

We ship within Australia only. International orders are not available yet. We expect to open international shipping in 2027.