The process & FAQs

Yes — every order needs to meet the minimum quantity for that item. We're not able to do smaller runs than that.

Yes, but each design needs its own minimum order.

For example, with Camera Wraps (minimum 3):

• 3 of Design A
• 3 of Design B
• 6 total — two separate minimum orders

This applies across Custom Matchboxes, Camera Wraps, Napkins, Custom Newspaper, and Drink Tags.

Allow around a month for the whole process, start to finish.

Standard turnaround:

• 1 week design
• 1–2 weeks production

Plus shipping (Australia Post, speed and timing depend on your postcode).

Yes — choose 'Priority Express - skip the line' at checkout.

That cuts it down to:

• 2 days design
• 2 days production

Plus express shipping (2–4 days depending on your postcode).

Always. We never move into production until you've approved your proof. If we haven't heard back from you within a week and you've had a reminder email from us, we'll proceed with the design as sent so your order isn't delayed.

You'll fill in a set of prompts on the product page — names, dates, colours, wording, whatever the item calls for. The more detail you give us, the better your first mockup will be. If anything's missing or unclear, we'll email you before we start designing.

Not currently — the minimum order applies from your very first order with us.

Yes — up to 2 rounds of revisions are included.

If you cancel after ordering but before production has started, the design fee is non-refundable and the remaining amount will be refunded. Once production has started, orders can't be cancelled or refunded — every piece is made to order and personalised for you, so it can't be resold.