Oh My Design Studio Co
ABN 28 930 812 498
Adelaide, South Australia, Australia

Last updated: March 2026

Introduction

Welcome to Oh My Design Studio Co. These Terms & Conditions govern the use of our website and the purchase of products and services offered through this website.

By accessing this website, placing an order, or engaging our services, you agree to comply with and be bound by the Terms & Conditions outlined below.

If you do not agree with any part of these Terms & Conditions, you should not use this website or purchase our products or services.

Business Information

Oh My Design Studio Co operates from Adelaide, South Australia, Australia.

For any enquiries regarding these Terms & Conditions, you may contact us at:

Email: sales@ohmydesignstudio.com.au
Website: www.ohmydesignstudio.com.au

Changes to These Terms

Oh My Design Studio Co reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Any changes will take effect immediately upon being published on this website. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

TERMS & CONDITIONS

Oh My! Design Studio Co
ABN: 28 930 812 498
Adelaide, South Australia, Australia

These Terms & Conditions apply to all wedding and event stationery services provided by Oh My! Design Studio Co. By engaging the services of Oh My! Design Studio Co and signing this agreement, the client acknowledges and agrees to the following terms.

1. Payment Terms

A non-refundable deposit of fifty percent (50%) of the initial quote is required before any design work commences.

The initial quote is based on standard design specifications. Any upgrades, specialty printing techniques, custom finishes, materials, or production processes requested after the initial quote may incur additional charges and will be reflected in the final invoice.

The remaining balance must be paid in full prior to production commencing.

All invoices must be settled no later than four (4) weeks prior to the event date, unless otherwise agreed in writing by Oh My! Design Studio Co.

Production will not commence until full payment has been received. Delayed payments may affect production timelines and Oh My! Design Studio Co cannot guarantee delivery timelines where payment deadlines are not met.

Once production has commenced, all payments are final and non-refundable.

Accepted payment methods include bank transfer and credit card.

2. Design Process and Revisions

The design phase typically requires one to two (1–2) weeks, depending on the scope and complexity of the project.

Each design includes two (2) rounds of revisions. Any additional revisions requested beyond the included revisions will incur a fee of $30 per design item requiring adjustment.

Design timelines depend on timely communication and feedback from the client.

If the client becomes unresponsive for thirty (30) consecutive days, Oh My! Design Studio Co reserves the right to pause or cancel the project. In such cases, any work completed remains the property of Oh My! Design Studio Co and the deposit will remain non-refundable.

If the client resumes the project following an extended period of inactivity, new timelines and additional fees may apply, depending on availability.

Once the client provides final design approval, the project proceeds to production and no further changes can be made.

3. Proof Approval

Clients will receive digital proofs prior to printing.

It is the client's responsibility to carefully review all proofs for accuracy, including spelling, grammar, names, dates, addresses, and event details.

Approval of the final proof confirms that all information is correct.

Oh My! Design Studio Co is not responsible for any errors identified after the final proof has been approved.

Once final proof approval has been provided and production has commenced, no further changes can be made to the order under any circumstances.

4. Printing and Materials

Oh My! Design Studio Co works with professional third-party printing partners and does not produce printed materials in-house.

Variations may occur between digital proofs and the final printed products due to differences in screen displays, materials, paper stocks, and printing processes. Such variations are considered normal and acceptable.

If a selected paper stock, material, or production component becomes unavailable prior to production, Oh My! Design Studio Co reserves the right to source the closest available alternative from suppliers.

5. Production Timelines

Production timelines typically range from two to four (2–4) weeks, depending on the printing techniques and finishes selected.

Clients acknowledge that production timelines are dependent on timely approvals, communication, and payments.

Oh My! Design Studio Co will make reasonable efforts to meet the client's event date; however, delivery by a specific date cannot be guaranteed if approvals, communication, or payments are delayed by the client.

Oh My! Design Studio Co shall not be held responsible for missed event deadlines resulting from client delays.

6. Shipping and Delivery

Shipping costs will be calculated and included in the final invoice once the design and order specifications have been confirmed.

All orders are shipped via third-party courier services.

Oh My! Design Studio Co is not responsible for courier delays, lost parcels, or damage occurring during transit once the order has been dispatched.

While Oh My! Design Studio Co may assist in lodging claims with the courier provider, the outcome of such claims remains the responsibility of the courier company.

7. Returns, Refunds & Replacements

Due to the personalised nature of custom stationery, orders cannot be cancelled, returned, or refunded once production has commenced.

If an order arrives damaged, faulty, or incorrect, the client must notify Oh My! Design Studio Co within seven (7) days of receiving the order. Photographic evidence may be required in order to assess the issue and determine an appropriate resolution.

Minor variations in colour, texture, and finish may occur between digital proofs and final printed products due to differences in screens, materials, and printing processes. These variations are considered normal and are not considered grounds for return or refund.

Nothing in this agreement excludes or limits the client's rights under Australian Consumer Law, including rights relating to faulty or misrepresented goods.

8. Cancellations

If the client cancels the project after the deposit has been paid but before production begins, the deposit remains non-refundable as it covers design time and work completed.

If the project is cancelled after production has commenced, no refunds will be issued under any circumstances.

9. Event Postponement or Cancellation

If the event is postponed or cancelled prior to production commencing, the deposit remains non-refundable, however production may be rescheduled where possible and subject to availability.

If the event is postponed or cancelled after production has commenced, no refunds or rescheduling will be available.

10. Rush Orders

Rush orders may be accepted depending on project scope, production capacity, and supplier availability.

Rush services may incur additional design fees and expedited shipping costs, which will be communicated prior to proceeding.

All rush orders are accepted at the sole discretion of Oh My! Design Studio Co.

11. Quantities and Reprints

Clients are responsible for ordering the appropriate quantities required for their event.

Requests for reprints after production has been completed may incur new design setup fees, printing costs, and shipping charges, and are subject to supplier availability.

12. Client Responsibilities

The client is responsible for providing accurate and complete information for all stationery content, including names, dates, addresses, and event details.

Oh My! Design Studio Co will not be held responsible for errors resulting from incorrect information provided by the client.

13. Intellectual Property and Portfolio Use

All designs created by Oh My! Design Studio Co remain the intellectual property of the designer.

Clients are granted a personal-use license for their event stationery only.

By signing this agreement, the client grants Oh My! Design Studio Co permission to use designs, photographs, and completed stationery for portfolio, marketing, website, and social media purposes.

14. Communication and Response Times

Oh My! Design Studio Co aims to maintain clear and professional communication throughout the project.

All project communication must be conducted via email to ensure accurate documentation and efficient workflow.

Typical response times are within two to three (2–3) business days, though response times may be longer during peak wedding seasons or high-demand periods.

Multiple follow-up messages sent within short periods of time do not accelerate project timelines, as all work is completed according to the agreed project schedule.

Clients acknowledge that Oh M!y Design Studio Co may be managing multiple projects simultaneously and agree to respect the outlined communication timelines.

15. Limitation of Liability

Oh My! Design Studio Co's liability in connection with services provided shall be limited to the total amount paid by the client for the services.

Oh My! Design Studio Co shall not be liable for any indirect, incidental, or consequential damages, including losses related to event scheduling, courier delays, or third-party service providers.

Agreement & Acceptance

By accessing this website, placing an order, or engaging the services of Oh My! Design Studio Co, you confirm that you have read, understood, and agree to the Terms & Conditions outlined on this page.

These Terms & Conditions apply to all purchases and services provided by Oh My! Design Studio Co through this website.

If you do not agree with any part of these Terms & Conditions, you should not use this website or purchase products or services from Oh My! Design Studio Co.

These Terms & Conditions may be updated or modified from time to time. The most current version will always be available on this page.