Considerations Wood signage
Considerations for Personalised Signage
Before completing your order, please review the following important points:
Spelling and Details
Please check all names, dates, and wording carefully. We are not responsible for errors provided by the customer.
Order Changes
Once your order has been sent to production, no changes can be made.
If you notice a mistake, email sales@ohmydesignstudio.com.au within 5 hours of placing your order. Design and production usually begin quickly, so after this window, changes are not possible.
Easel Not Included
Lead Times
For guaranteed on-time delivery, please place your order at least 3 weeks in advance.
Shipping
We are not responsible for postal delays or lost items once orders have been dispatched.
Terms & Conditions
For information on returns, damages, or refunds, please see our full Terms & Conditions
FAQs
What if I don't provide a mouth size?
If No Mouth Size is Provided:
In case you are unable to provide the mouth size of your glasses or opt not to.
By default, we will create
toppers measuring 60mm x 30mm. While these might fit some cocktail glasses, keep in mind that the perfect fit might be missed without your specific measurements.
What are they made of?
They are made out of Potato Starch (Wafer paper) and edible inks.
They are Vegan, Kosher, and Gluten free.
Do they have a taste?
No, the toppers are tasteless so they won't compromise the flavours of your drink.
How long do they take to dissolve?
it's all about whether you're a natural dancer with a drink in hand or more of a sit-down enthusiast.
When the glass stands still, the toppers party on for hours, but drinks aren't here for a snooze fest – they're here to be sipped and enjoyed.
So, with all that glass shaking and moving, your drink might high-five the topper a few times and hence they will start to dissolve.
But don't stress about the clock, you've got a solid few minutes to enjoy your drink, and of course, take some pics.
How long does wafer paper last?
It's advised to utilise it within a year from the time of purchase.
This is because the paper loses moisture and becomes fragile as time goes on.
How to store wafer paper?
Try to keep the toppers inside of the pack until your big fiesta and store them in a cool dry place.
They should be safe in your pantry.
*Steer clear of refrigeration and warm places – these two can lead to the paper becoming tender, resulting in melting and altering their form.
What are your lead times?
Bespoke:
Design: 2-3 business days
Production: 2-3 business days
+ Shipping
Please keep in mind these are general guides only and actual time frame may vary depending on several factors, such as how promptly we receive approval of the design and the changes made to the artwork.
Semi-Custom:
Production: 2-3 business days
+ Shipping
Do you sell samples?
Yes, yes we do!
Do you provide digital proof of my design?
We only provide digital proofs for Bespoke designs.
After purchase kindly allow us 2-3 business days to work on your design and we will send over a mockup of the toppers.
What happens after I place a BESPOKE order?
2-3 working days after purchase you will receive an email with a mockup of your design (Make sure to check your SPAM).
Once the design is approved we will start production. - Production can take up to 3 business days.
Note: If you are not satisfy with the design you are entitled to 1 more round of changes.
If additional adjustments are needed beyond the included round, a $10AUD per proof will be required.
This policy ensures that the design process is efficient and streamlined for both the customer and the company.
What happens after I place a Semi-Custom order?
Once the purchase is made, our production process will commence. Production can take 2-3 business days (Make sure to check your SPAM).
Just hold tight until you get that shipping heads-up!
It's important to note that for semi-custom designs, we do not provide proofs or permit additional modifications.
What happens after I place a Semi-Custom order?
Once the purchase is made, our production process will commence. Production can take 2-3 business days (Make sure to check your SPAM).
Just hold tight until you get that shipping heads-up!
It's important to note that for semi-custom designs, we do not provide proofs or permit additional modifications.
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